MTA New York City Transit administers the paratransit service for New York City, called Access-A-Ride (AAR). The service is shared-ride, door-to-door or feeder service. Feeder Service Feeder service is a trip that is made partly by paratransit and partly by fixed-route bus or subway. The Americans with Disabilities Act (ADA) requires that individuals with disabilities who are unable to use accessible mass transit for some or all of their trips must be provided with paratransit. Maximum Ride Times A trips maximum ride time is based on trip distance. The chart below indicates the amount of time a customer can anticipate traveling, based on trip miles. Miles Maximum Ride Time
When connected you will hear: Thank you for calling Access-A-Ride (AAR). AAR now offers an automated phone system to assist you. If you wish to check the status of a trip, cancel a reservation or manage your subscription, please press 7 now.
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When reserving a trip in Nassau and Westchester counties, give the reservation agent the address and cross streets of your destination; if AAR goes there, your trip will be scheduled. Back to Top AAR operates 24 hours a day, 7 days a week.